Managed IT Services Built Around Your Business.
From essential monitoring and technical support to comprehensive infrastructure management, advanced security reviews, and compliance readiness—choose the level of IT partnership that fits your organization.
The right coverage. The right expertise. A clear path forward.
Every organization depends on technology differently. PBCLLC's three managed IT service levels are designed to help Virginia businesses maintain dependable systems, strengthen security, and plan confidently for what's next. Compare the services included in each package, then work with us to tailor coverage to your infrastructure, users, and regulatory obligations.
Compare Our Managed IT Service Plans
Explore exactly how Essentials, Professional, and Premier differ across ten key technology service categories.
Managed IT Essentials
Core monitoring, support and oversight
Endpoints & Workstations
✓RMM, patching, monitoring, asset inventory.
Servers
✓Monitoring, patching, basic backup oversight.
Firewalls
✓Monitoring, firmware tracking, basic rule review.
Network Switches
✓Monitoring and basic firmware tracking.
Wireless Networks
✓SSID support, firmware tracking, basic monitoring.
Helpdesk & Microsoft 365
✓Helpdesk, Microsoft 365 administration, password/MFA support.
SaaS Management
✓Basic monitoring.
VoIP Systems
✓Basic VoIP support and vendor coordination.
Cloud-Managed Networks
✓Basic hosted/cloud-managed network monitoring.
Governance & Compliance
ADD-ONBasic policy templates, annual review, and cyber insurance questionnaire support.
Security Monitoring & SIEM
ADD-ONBasic infrastructure and endpoint monitoring; advanced SIEM correlation is separately scoped.
Identity & Cloud Threat Detection
ADD-ONMicrosoft 365 administration and MFA assistance; advanced identity and cloud threat detection separately scoped.
Incident Response & Playbooks
ADD-ONIncident response planning, containment and tabletop exercises available through a separately scoped service.
Managed IT Professional
Expanded management and endpoint security
Endpoints & Workstations
✓RMM, patch management, xDR, endpoint backup, asset inventory.
Servers
✓Server backup, RMM, patch management, asset inventory. DRaaS sold separately.
Firewalls
✓Firewall rules, VPN, auditing, firmware upgrades, and configuration backup.
Network Switches
✓VLAN management, port security, firmware upgrades, monitoring.
Wireless Networks
✓SSID management, channel analysis, firmware upgrades, wireless optimization.
Helpdesk & Microsoft 365
✓Helpdesk, Microsoft 365 license/admin, identity/MFA, onboarding/offboarding. O365 backup.
SaaS Management
✓Planning, monitoring, and management.
VoIP Systems
✓Management and support of VoIP system.
Cloud-Managed Networks
✓Hosting, monitoring, and management of cloud-managed network.
Governance & Compliance
ADD-ONvCIO strategic guidance included; NIST, PCI, HIPAA, CMMC readiness, policy creation, risk review, and compliance reporting available as add-ons.
Security Monitoring & SIEM
✓Wazuh/Elastic SIEM, firewall and endpoint event collection, detection tuning, 24/7 alert triage and escalation.
Identity & Cloud Threat Detection
ADD-ONIdentity security administration and MFA support. Microsoft 365 audit and Entra ID log ingestion/correlation available as a separately scoped enhancement.
Incident Response & Playbooks
ADD-ONIncident response planning, severity escalation, containment, evidence preservation and tabletop exercises. Threat-specific ransomware, BEC and exfiltration playbooks are available upon development and agreement.
Managed IT Premier
Priority service, advanced reviews and compliance
Endpoints & Workstations
✓Professional coverage plus enhanced endpoint security review, priority remediation, and advanced reporting.
Servers
✓Professional coverage plus enhanced backup validation, server hardening review, and priority remediation. DRaaS sold separately.
Firewalls
✓Professional coverage plus security policy review, advanced logging review, and priority firewall change management.
Network Switches
✓Professional coverage plus advanced segmentation review, documentation, and priority network remediation.
Wireless Networks
✓Professional coverage plus enhanced RF review, guest network governance, and priority wireless remediation.
Helpdesk & Microsoft 365
✓Professional coverage plus priority support, user security reviews, security awareness coordination, and executive reporting. O365 backup.
SaaS Management
✓Professional coverage plus priority escalation, advanced availability review, and documentation.
VoIP Systems
✓Professional coverage plus advanced call-flow support, priority escalation, and documentation.
Cloud-Managed Networks
✓Professional coverage plus advanced cloud network review, reporting, and priority remediation.
Governance & Compliance
✓Professional coverage plus executive compliance reporting, audit preparation support, vendor risk reviews, and deeper CMMC/HIPAA/PCI coordination.
Security Monitoring & SIEM
✓Professional coverage plus expanded detection reviews and executive security reporting. Microsoft 365 and Entra ID event integration available after scoping and validation.
Identity & Cloud Threat Detection
ADD-ONPriority identity security reviews. Microsoft 365/Entra ID SIEM ingestion, cross-platform correlation and custom detection rules available as a separately scoped enhancement.
Incident Response & Playbooks
✓Incident response planning, documented escalation, containment, evidence preservation and tabletop exercises. Threat-specific ransomware, BEC and exfiltration playbooks require development and agreed scope.
Strategic IT Consulting & Advisory Services
Technology investments should advance your business—not create unnecessary complexity. Our consulting engagements provide clear recommendations, defined deliverables, and practical implementation guidance. Projects outside your managed service scope are quoted separately.
IT Assessments & Roadmaps
Infrastructure reviews, lifecycle planning, budgeting, and prioritized modernization recommendations.
Cloud & Infrastructure
Microsoft 365 strategy, cloud migrations, virtualization, and network architecture guidance.
Cybersecurity Consulting
Security architecture, risk reviews, remediation planning, and practical control improvements.
Virtual CIO Advisory
Executive technology planning, vendor evaluations, governance, and investment prioritization.
Plan-included vCIO or advisory activities are governed by the selected plan and service agreement. Separately scoped projects are not automatically included.
Compliance Support That Fits Your Requirements
Meeting regulatory and contractual requirements takes more than deploying security tools. PBCLLC supports risk assessments, policy development, control readiness, evidence preparation, and ongoing oversight tailored to your organization.
Essentials & Professional: Compliance Add-On
Choose a separately scoped compliance engagement based on the frameworks, systems, and documentation your organization needs. Essentials retains its included basic policy templates, annual review, and insurance questionnaire support; Professional retains its included vCIO guidance.
Premier: Enhanced Compliance Included
Includes the enhanced compliance coordination described in the Premier plan, including executive reporting, audit preparation support, vendor risk reviews, and deeper CMMC, HIPAA, and PCI coordination, subject to the signed service scope.
Readiness and advisory services do not constitute independent certification, legal advice, or a guarantee of audit success. Third-party assessments and certification fees are separate.
Layered Detection, Incident Response & Recovery
PBCLLC operates Wazuh/Elastic-based security monitoring for firewall and endpoint telemetry. Additional identity and cloud integrations are tailored to the customer's environment, licensing, and service agreement—not automatically included in every plan.
Available today
Firewall and endpoint security event monitoring; 24/7 alert triage and escalation; threat intelligence enrichment; customer-specific incident response and disaster recovery planning; annual risk assessments and business impact analysis; backup integrity monitoring and sample restore tests.
Scoped enhancements
Microsoft 365 audit collection, Entra ID sign-in and audit telemetry, cross-platform event correlation, custom SIEM detection rules, managed email protection, configuration drift monitoring, and recovery objectives or immutable backup capabilities as appropriate to the customer.
Playbooks under development
Dedicated ransomware, business email compromise, and data exfiltration response playbooks can be developed, tested, and added to a customer agreement. They should not be treated as existing standardized deliverables until completed.
Coverage, telemetry retention, alert handling, response-time commitments, licensing, and incident response authority are established in each executed service agreement. DRaaS remains separately sold.
Managed IT Services FAQs
How do I choose the right managed IT plan?
Start with your users, endpoints, servers, business-critical applications, security requirements, and internal IT resources. PBCLLC can review your environment and recommend a scoped package.
Are compliance services included?
Essentials includes basic policy templates, an annual review, and cyber insurance questionnaire support. Additional compliance services are add-ons for Essentials and Professional. Premier includes enhanced compliance support as specified in its agreement.
Is disaster recovery as a service included?
No. DRaaS is sold separately. Backup monitoring or management described in a plan should not be confused with a separately contracted disaster recovery service.
Does Microsoft 365 licensing come with every plan?
Microsoft 365 administration and support differ by tier. Third-party subscriptions, licensing quantities, and backup entitlements are defined in the proposal and service agreement.
Do you serve businesses outside Hampton Roads?
Yes. PBCLLC serves businesses throughout Virginia, with a strong local focus in Hampton Roads.
Are migrations and major upgrades included in the monthly fee?
Major projects such as migrations, hardware refreshes, and infrastructure redesigns may require separate statements of work. The agreement defines included support, exclusions, and response commitments.
Not Sure Which Plan Is Right for You?
Tell us about your environment, your priorities, and your biggest IT challenges. We'll help identify a practical service level and the security or compliance options that fit your business.
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