Privacy Policy
Premier Broadband & Consulting, LLC (PBCLLC)
Last updated: October 21, 2026
Premier Broadband & Consulting, LLC (“PBCLLC,” “we ,” “us,” or “our“) respects your privacy. This notice explains what information we collect when you visit https://www.pbcllc.com, contact us, use our website chat, request an appointment or quote, or communicate with us about our services. It also explains how we use and protect that information and how to contact us about your privacy choices.
This notice covers our website, sales and marketing communications, and related online interactions. Information that we process on behalf of clients may be governed by separate service agreements and client privacy requirements.
1. Information we collect
Information you provide. When you complete a form, use our chat assistant, book a meeting, request information, subscribe to communications, or contact us, we may collect your name, business name, job title, email address, telephone number, location or service area, preferred contact method, and details you choose to share about your business or IT needs. Appointment requests may also include your requested date, time, and meeting topic. If you become a client, we may collect information needed for billing, contracting, and service delivery.
Chat and communications. If you interact with our website’s virtual assistant or contact us by email, telephone, or other channels, we may retain the information you submit, conversation content, and related contact or scheduling records so we can answer questions, follow up, and provide support. Please do not send passwords, payment card numbers, government identification numbers, protected health information, or other sensitive information through general website forms or chat.
Information collected automatically. When you visit our website, our systems and service providers may receive IP address, browser and device information, operating system, referring page, pages visited, timestamps, approximate location inferred from IP address, and website interaction or diagnostic data. These details help us operate, secure, measure, and improve the website.
Information from other sources. Where permitted by law, we may receive or verify business contact information from referrals, public business listings, professional networks, marketing or lead-generation providers, and other business contacts. We may combine that information with details you give us to respond to inquiries and conduct relevant business outreach. We do not represent that all such sources are used for every visitor.
2. How we use information
- We use information as reasonably necessary to:
- Respond to inquiries, provide requested information, and prepare service proposals or quotes.
- Schedule and manage consultations, appointments, and follow-up communications.
- Provide, maintain, and improve our website, services, and customer experience.
- Operate our website chat assistant and route requests to our team.
- Manage customer relationships and, where lawful, send relevant business marketing communications.
- Measure website visits, campaign performance, and lead conversions.
- Protect our website and systems, investigate misuse, and comply with legal obligations.
- Maintain records needed for contracts, accounting, dispute resolution, and business operations.
We do not use information for purposes incompatible with those described here without an appropriate basis or further notice.
3. Cookies, analytics, advertising, and embedded services
Our website may use cookies and similar technologies for essential site functionality, preferences, traffic measurement, and marketing. Depending on the features enabled and your choices, third-party tools may collect information about your browser, device, visits, or interactions.
The website uses or has been configured with technologies such as Google Analytics / Google Site Kit, Google Ads or Google Tag Manager, and GoHighLevel / LeadConnector for analytics, marketing, website chat, forms, and scheduling. Other website plugins, including social-sharing tools, may also load third-party content or scripts. The particular tools and cookies active during your visit can change as we update our website.
Where required by applicable law, we seek consent before using nonessential cookies or similar technologies. You can also manage cookies through your browser and any privacy or cookie controls made available on our website. Blocking some cookies may affect website functionality. A browser’s Global Privacy Control signal, where legally applicable, should be handled in accordance with applicable law and the website’s implemented controls; see Section 8 for privacy requests.
For information about how third-party providers handle data, review their privacy notices. We do not control the independent privacy practices of third-party websites.
4. When we share information
We may share information with service providers that help us operate the website and business, including hosting, cybersecurity, analytics, advertising, CRM, chat, appointment scheduling, email, communications, payment processing, and professional advisers. These providers receive information as needed to perform their services, subject to their applicable terms and obligations.
We may also disclose information when required by law, to protect rights or security, or in connection with a business reorganization, acquisition, or sale. We do not publish your private inquiry or chat transcript as a testimonial without appropriate permission.
Premier Broadband & Consulting, LLC does not sell personal information to data brokers or other organizations for monetary compensation.
We may use third-party advertising and analytics services to understand website activity and measure the effectiveness of our marketing. Depending on applicable privacy laws, certain disclosures through these services may be considered a sale, sharing, or use of personal information for targeted advertising, even when no money is exchanged.
Where required by law, we provide applicable privacy choices and honor valid requests to opt out. We do not authorize service providers acting on our behalf to sell personal information entrusted to them for their own independent purposes.
5. Legal grounds for processing
Where laws such as the GDPR or UK GDPR apply, we rely on an appropriate legal basis, which may include your consent, steps taken at your request before entering into a contract, performance of a contract, compliance with legal obligations, or our legitimate interests in running and securing our business and communicating with business contacts, subject to applicable requirements. You may withdraw consent where consent is the basis for processing, without affecting earlier lawful processing.
6. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes described in this notice, including responding to requests, managing business relationships, maintaining records, meeting legal obligations, and resolving disputes. Retention periods vary depending on the type of information and the reason it was collected. When information is no longer needed, we delete, deidentify, or securely retain it until deletion is practical, including where backup or legal requirements apply.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, and disclosure. No internet transmission or storage system can be guaranteed completely secure. If you believe you have submitted sensitive information by mistake or have a security concern, contact us using the details below.
8. Your privacy choices and rights
Depending on where you live and the laws that apply, you may be able to request access to, correction of, or deletion of your personal information; request a portable copy; object to or restrict certain processing; or opt out of certain targeted advertising, sale, or sharing activities. Some requests are subject to legal exceptions and identity verification.
To make a privacy request, email info@pbcllc.com with the subject line Privacy Request and describe what you would like us to review. We will evaluate and respond as required by applicable law. Please do not include sensitive identification documents in your initial email.
You can opt out of promotional emails by using the unsubscribe link, where provided, or by contacting us. You may still receive necessary service or transactional messages. You can manage browser cookies and, when available, use our website’s cookie-preference controls.
If applicable privacy law gives you a right to appeal a decision about your request, you may ask us to reconsider by replying to our response with Privacy Appeal in the subject line. Residents of certain jurisdictions may also contact their applicable data protection authority.
9. Children
Our website and business services are intended for businesses and adults, not children under 18. We do not knowingly solicit personal information from children. If you believe a child has provided personal information through our website, contact us so we can review the matter and take appropriate steps.
10. External links and third-party services
Our website may link to external sites or use embedded services operated by third parties. Their data practices are governed by their own notices. We encourage you to review those notices before providing information to them.
11. Changes to this policy
We may revise this policy to reflect changes in our services, technology, or legal obligations. The updated version will appear on this page with a revised “Last updated” date. If a change requires additional notice or consent, we will provide it as required by law.
12. Contact us
Premier Broadband & Consulting, LLC
Poquoson, Virginia 23662, United States
Email: info@pbcllc.com
Website: https://www.pbcllc.com
For privacy-related inquiries, use the subject line Privacy Request.