Know Exactly What Your IT Service Includes.
PBCLLC provides Consulting, Monitoring, and Managed IT services designed around different levels of technology support, visibility, management, security, and responsibility.
Explore the capabilities and published service levels available across our service offerings so you can determine which approach best fits your organization.
Choose the Right Level of Support
IT Services Built Around Your Organization's Needs
Not every organization needs the same level of IT support. Some need specialized expertise for a project. Others have an internal IT team but need 24/7 monitoring. Some want a technology partner to manage the complete environment.
PBCLLC offers multiple service models so organizations can select the level of assistance, visibility, management, and technical responsibility that fits their requirements.
Our published service levels also provide clear expectations for response, reporting, remediation, availability, and other covered services.
From Technical Assistance to Complete IT Management
- Project and consulting support
- 24/7 monitoring and alerting
- Managed IT and helpdesk support
- Cybersecurity and vulnerability management
- Compliance support and reporting
- Technology strategy and roadmaps
Clear Expectations. Documented Service Levels.
The following published service levels apply to PBCLLC Monitoring and Managed Service tiers. Contracted SLAs contained in the MSA prevail when different.
Monitoring Services
24/7 monitoring and proactive alertingManaged Services
Comprehensive IT management and supportSLAs apply where PBCLLC manages the full stack and has documented administrative access, supported hardware and software, and agreed maintenance windows. If resolution requires third-party manufacturer support, PBCLLC cannot guarantee timelines beyond our control. Third-party outages, force majeure, and client-introduced changes outside change control are excluded.
Expert IT Assistance When You Need It
Flexible consulting services provide access to PBCLLC's technical expertise for projects, troubleshooting, technology decisions, implementation, and planning.
8-Hour Support Blocks
Buy only the support you need with flexible service hours. Ideal for short projects, troubleshooting, or one-time installs.
Vendor & Manufacturer Call Support
PBCLLC joins calls with third-party vendors to help cut through technical jargon and accelerate resolution.
Configuration & Installation Support
Get expert assistance setting up hardware, software, networks, and technology solutions.
Strategic IT Guidance
Work with PBCLLC to align technology decisions with your organization's business objectives and growth roadmap.
Technology Roadmaps
Plan hardware refresh cycles, licensing requirements, technology investments, and future budgeting needs.
Compliance Guidance
Understand technology requirements associated with frameworks and requirements including NIST, PCI, HIPAA, and CJIS.
24/7 Visibility Into Your IT Environment
Monitoring Services provide continuous technology visibility and proactive alerting while your organization retains responsibility for ongoing management and remediation.
System & Device Monitoring
24/7 monitoring of supported servers, endpoints, and network devices helps identify issues before they impact operations.
Monthly Health Reports
Receive reports showing system uptime, vulnerabilities, and patch status for greater visibility into the health of your technology environment.
Endpoint Uptime Monitoring
Receive alerts when critical monitored devices go down, helping your organization identify outages and reduce lost productivity.
Comprehensive IT Management, Security & Support
Managed Services combine proactive technology management, cybersecurity, support, compliance capabilities, remediation, and strategic IT guidance.
Patch Management
Operating system and supported third-party patch management, with critical security updates targeted for deployment within 72 hours of vendor release.
MFA & Single Sign-On
Strengthen account security with Multi-Factor Authentication and simplify supported authentication workflows through Single Sign-On.
Annual Penetration Testing
Annual penetration testing covering two public IP addresses helps evaluate externally accessible defenses.
Compliance Scans & Reporting
Ongoing compliance checks support frameworks including NIST, CIS, PCI DSS, ISO 27001, and CJIS.
Vulnerability Scanning & Remediation
Advanced vulnerability scanning with remediation targets of seven days for high-risk vulnerabilities and 30 days for medium-risk vulnerabilities.
Email Filtering & Phishing Training
AI-driven email filtering helps block malicious messages while phishing-awareness training helps users recognize threats.
24/7 Helpdesk Support
Access IT support around the clock with a published 15-minute response target for critical issues.
Endpoint Security & Ransomware Protection
AI-powered endpoint protection provides advanced security capabilities including automatic quarantine and ransomware rollback.
IT Policy Development & Enforcement
Develop technology policies and enforce supported configuration requirements across managed devices.
Vendor & License Management
PBCLLC coordinates technology vendors and licensing, giving your organization a centralized point of contact for technology issues.
Hardware, Software & Cloud Discounts
Access preferred partner pricing on eligible hardware, software, cloud services, and technology solutions.
Clear Commitments. Measurable IT Service.
Technology services should come with clear expectations, visibility, and accountability.
Documented SLAs
Published response and resolution targets establish clear expectations for covered Monitoring and Managed Service engagements.
Audit-Ready Compliance
Technology management, monitoring, documentation, and reporting can support recognized security and compliance frameworks.
Outsourced IT Department
PBCLLC Managed Services can provide monitoring, remediation, compliance capabilities, support, and technology strategy through one relationship.
Choose the Level of IT Support You Need
Consulting
Best when you need technical expertise for a project, installation, troubleshooting, strategic decision, technology roadmap, or compliance guidance.
Explore IT Consulting →Monitoring
Best when you have internal technology resources but want 24/7 monitoring, proactive alerting, uptime visibility, and health reporting.
Explore Monitoring →Managed Services
Best when you want PBCLLC to take a comprehensive role in managing, securing, supporting, monitoring, and maintaining your IT environment.
Explore Managed Services →Not Sure Which Service Model Fits Your Organization?
Tell us about your current IT environment, internal resources, technology challenges, cybersecurity requirements, and business goals. We'll help you determine which PBCLLC service model best fits your needs.
Schedule a Consultation →