Protecting clients, partners, and data through structured policies, ethical conduct, and national-standard security practices.
Effective Date: January 1, 2022 | Version: 3.7 | Last Reviewed: October 20, 2025
Premier Broadband & Consulting, LLC (PBCLLC) Policy Manual
Our Policy Manual defines how we lawfully and ethically manage all information, systems, communications, and data across our organization.
It establishes the governance framework that guides every employee, contractor, and affiliate of PBCLLC in handling client systems and sensitive information responsibly.
At PBCLLC, we operate under a simple but powerful principle — Premier Solutions. Premier Results. This philosophy drives our commitment to excellence in service delivery, information security, and client trust.
Purpose:
To protect PBCLLC’s legal, financial, and reputational interests by ensuring that all data, systems, and communications are managed in compliance with federal, state, and contractual requirements.
Commitment:
PBCLLC upholds the highest standards of information security, confidentiality, and accountability. This manual reflects our dedication to transparency, regulatory compliance, and continuous improvement across all service operations—including
Managed IT, Cybersecurity, Cloud, and Value-Added Reseller (VAR) solutions.
PBCLLC’s Policy Manual aligns with recognized national frameworks including NIST SP 800-53/171 and CIS Controls v8.
It provides:
- Regulatory assurance to clients and vendor partners.
- Legal, operational, and financial protection for all stakeholders.
- Professional accountability expected of a Managed Service Provider (MSP) and Value-Added Reseller (VAR).
- Documented oversight for continuous improvement, incident readiness, and policy lifecycle management.
- Ethical assurance that all PBCLLC operations are conducted with integrity, confidentiality, and transparency.
Each authorized user of PBCLLC systems is required to acknowledge and adhere to these standards as a condition of system access, contractual engagement, and ongoing compliance participation.
This manual is reviewed annually, or as required by regulatory or operational changes, to ensure continued alignment with federal, state, and cybersecurity best practices. Oversight of PBCLLC’s governance, compliance, and information security program rests with executive management under the direction of the Chief Executive Officer.
PBCLLC recognizes that all client, partner, and company data are confidential business assets. All personnel and affiliates act as data stewards and must handle information in accordance with PBCLLC’s confidentiality, privacy, and data-protection standards.
Our Commitment to Security & Integrity
Premier Broadband & Consulting, LLC maintains a comprehensive compliance program that:
• Protects client and partner data through layered security controls, encryption, and continuous monitoring.
• Ensures ethical conduct in all vendor, reseller, and procurement activities.
• Requires annual policy re-acknowledgment and continuous improvement reviews.
Our internal framework satisfies obligations under the Computer Fraud and Abuse Act, GLBA, HIPAA, FTC Act §5, and the Virginia Consumer Data Protection Act (VCDPA).
Clients and partners may request a copy of our Information Governance Overview or relevant attestations under nondisclosure agreement (NDA). You can download a copy of our one-pager Information Governance & Compliance Overview PDF here — reaffirming our principle: Premier Solutions. Premier Results.