Protecting clients, partners, and data through structured policies, ethical conduct, and national-standard security practices.

Effective Date: January 1, 2022 | Version: 3.7 | Last Reviewed: October 20, 2025

Premier Broadband & Consulting, LLC (PBCLLC) Policy Manual

Our Policy Manual defines how we lawfully and ethically manage all information, systems, communications, and data across our organization.

It establishes the governance framework that guides every employee, contractor, and affiliate of PBCLLC in handling client systems and sensitive information responsibly.

At PBCLLC, we operate under a simple but powerful principle — Premier Solutions. Premier Results. This philosophy drives our commitment to excellence in service delivery, information security, and client trust.

Purpose:
To protect PBCLLC’s legal, financial, and reputational interests by ensuring that all data, systems, and communications are managed in compliance with federal, state, and contractual requirements.

Commitment:
PBCLLC upholds the highest standards of information security, confidentiality, and accountability. This manual reflects our dedication to transparency, regulatory compliance, and continuous improvement across all service operations—including Managed IT, Cybersecurity, Cloud, and Value-Added Reseller (VAR) solutions.

PBCLLC’s Policy Manual aligns with recognized national frameworks including NIST SP 800-53/171 and CIS Controls v8.

It provides:

• Regulatory assurance to clients and vendor partners.
• Legal, operational, and financial protection for all stakeholders.
• Professional accountability expected of a Managed Service Provider (MSP) and Value-Added Reseller (VAR).
• Documented oversight for continuous improvement, incident readiness, and policy lifecycle management.
• Ethical assurance that all PBCLLC operations are conducted with integrity, confidentiality, and transparency.

Each authorized user of PBCLLC systems is required to acknowledge and adhere to these standards as a condition of system access, contractual engagement, and ongoing compliance participation.

This manual is reviewed annually, or as required by regulatory or operational changes, to ensure continued alignment with federal, state, and cybersecurity best practices. Oversight of PBCLLC’s governance, compliance, and information security program rests with executive management under the direction of the Chief Executive Officer.

PBCLLC recognizes that all client, partner, and company data are confidential business assets. All personnel and affiliates act as data stewards and must handle information in accordance with PBCLLC’s confidentiality, privacy, and data-protection standards.

Our Commitment to Security & Integrity

Premier Broadband & Consulting, LLC maintains a comprehensive compliance program that:
• Protects client and partner data through layered security controls, encryption, and continuous monitoring.
• Ensures ethical conduct in all vendor, reseller, and procurement activities.
• Requires annual policy re-acknowledgment and continuous improvement reviews.

Our internal framework satisfies obligations under the Computer Fraud and Abuse Act, GLBA, HIPAA, FTC Act §5, and the Virginia Consumer Data Protection Act (VCDPA).

Clients and partners may request a copy of our Information Governance Overview or relevant attestations under nondisclosure agreement (NDA). You can download a copy of our one-pager Information Governance & Compliance Overview PDF here — reaffirming our principle: Premier Solutions. Premier Results.

PBCLLC’s Position on Compliance

Compliance Is Not Optional — It Is Operational Survival

Businesses today face increasing scrutiny from regulators, insurers, auditors, and clients. A single compliance gap can cause:

• Costly downtime
• Fines and investigations
• Loss of contracts
• Cyber insurance denials
• Reputation damage

PBCLLC maintains that true compliance requires both documentation and action — written policies alone are not enough. Organizations must implement controls, enforce them, monitor them, and verify them continuously.

We Adopt a “Security-by-Design” Governance Approach

PBCLLC aligns its governance strategy with industry standards:

• NIST CSF & 800-53 / 800-171
• HIPAA Security Rule
• CJIS Security Policy
• PCI-DSS
• CMMC Maturity Model
• State Data Privacy Statutes
• Cyber Insurance Requirements

We ensure clients operate under a governance model that supports confidentiality, integrity, availability, and auditability.

Documentation Must Match Reality

Our stance is that compliance must reflect day-to-day operations. Policies that sit on a shelf are meaningless — auditors expect evidence:

• Logs
• Reports
• Backup history
• DR test results
• Security event documentation
• Retention compliance
• Access controls

PBCLLC ensures that documentation is accurate, current, and supported by operational proof.

How PBCLLC Ensures Clients Remain Compliant

PBCLLC delivers a comprehensive governance and compliance framework designed to satisfy regulators, insurers, and internal auditors. Our services map technical operations directly to compliance requirements.

1. Policy Development & Documentation

We create and maintain all required compliance policies, including:

• Information Governance Program Charter
• Business Continuity & Disaster Recovery Plan
• Data Backup & Retention Policies
• Acceptable Use Policies (AUP)
• Security & Access Control Policies
• Change Management & Configuration Standards
• Incident Response Plan
• Risk Management & Vulnerability Handling

These documents reflect real operational practices and support audits, vendor questionnaires, and certification readiness.

2. Compliance-Based Backup & Continuity Standards

PBCLLC ensures backup and continuity processes meet regulatory requirements:

• Documented backup frequency
• Offsite / immutable backup storage
• Encryption in transit and at rest
• Retention schedules based on industry regulations
• Quarterly or annual disaster recovery testing
• Recovery Time Objective (RTO) and Recovery Point Objective (RPO) validation
• Evidence logs for audits and cyber insurance

Our backup environment is built to exceed NIST, HIPAA, CMMC, and CJIS expectations.

3. Continuous Monitoring & Governance Enforcement

We monitor compliance-critical systems 24/7:

• File integrity monitoring
• Log collection and SIEM integration
• Access control monitoring
• Endpoint and server compliance scoring
• Patch and vulnerability management
• Unauthorized device detection
• Data movement monitoring

Every anomaly is documented and addressed with corrective action.

4. Risk Assessments & Audit Support

PBCLLC conducts regular:

• Risk assessments
• Gap analyses
• Technical audits
• Vendor security reviews
• Remediation planning

We also assist with external audits, cyber insurance questionnaires, and regulatory filings.

5. Data Lifecycle & Retention Compliance

We ensure retention, deletion, backup, and archiving practices follow legal standards:

• PHI retention (HIPAA)
• Criminal justice data handling (CJIS)
• Payment card data retention (PCI)
• DoD/CMMC data requirements
• State privacy law retention rules
• Contract-based retention policies

PBCLLC manages the full lifecycle of data — from creation to archival or destruction.

6. Governance Training & Enforcement

Compliance fails when staff are untrained. PBCLLC provides:

• Annual security awareness training
• Compliance-specific training (HIPAA, CJIS, CMMC, PCI)
• Backup and DR procedure training
• Policy acknowledgment tracking
• Phishing simulations
• Insider threat prevention

We ensure your team understands and follows all required controls.

Why Organizations Choose PBCLLC for Governance & Compliance

• We combine technical enforcement with policy-level governance
• Our solutions map directly to regulatory requirements
• We eliminate compliance blind spots
• We provide full documentation, testing, verification, and evidence
• We support audits, certifications, and continuous oversight
• We ensure your business can withstand an outage, breach, audit, or investigation

PBCLLC clients gain compliance, resilience, and operational maturity — without the burden of navigating complex regulatory frameworks alone.