Case Studies

Managed Services Monitoring Services Consulting Services Professional Services

Case Study 1: Expanding IT Capabilities for a Growing Enterprise

Client Challenge:
A growing mid-sized organization had just completed a major refresh of their network infrastructure and server environment. They had transitioned from individually managed network switches to a centralized management system controlling all switching and firewall devices. While this consolidated approach improved visibility and control, it also introduced significant complexity—making the entire enterprise vulnerable to misconfigurations that could cascade across the network.

Our Solution:
Premier Broadband & Consulting, LLC (PBCLLC) stepped in to assume full management of the client’s IT environment, including:

  • Network & Firewall Administration
    We assumed centralized management of switching and firewall systems under a unified control plane, ensuring secure, optimized configurations and zero-downtime changes through change control.
  • Server & Infrastructure Management
    Our team began handling patching, monitoring, backup validation, resource optimization, and hardware lifecycle management for all on-premise and hybrid cloud servers.
  • 24/7 Helpdesk & Support
    PBCLLC deployed its helpdesk framework to provide round-the-clock support for all end users, ensuring issues were resolved quickly with minimal business disruption.
  • Security & Compliance Hardening
    We performed a full assessment and implemented layered security tools including endpoint protection, threat detection, MFA, and compliance monitoring tools tailored to their industry.
  • Productivity Optimization
    By analyzing operational workflows and software usage, we identified opportunities for cost savings and performance gains, including cloud-based collaboration tools and workflow automation.

The Outcome:
Since onboarding PBCLLC as their managed IT provider, the client has reported:

  • ✅ Increased application uptime (both on-prem and cloud-hosted)
  • ✅ Improved security posture with zero major incidents
  • ✅ Streamlined IT operations and reduced internal overhead
  • ✅ Higher end-user satisfaction and productivity
  • ✅ Regular strategic guidance from our virtual CIO services

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Case Study 2: Business Continuity After IT Director Departure

Client Challenge:
A small but fast-paced organization lost its sole IT resource when the internal IT Director resigned unexpectedly. This created an immediate support and security gap, with no backup plan in place. Critical functions such as email filtering, backups, and patching had been inconsistently maintained—leaving the business vulnerable.

Our Solution:
PBCLLC was brought in as the full-service IT partner and managed services provider. Our onboarding process uncovered significant gaps, including:

  • Unpatched systems with known vulnerabilities
  • No reliable disaster recovery plan
  • Lack of endpoint monitoring or centralized asset control
  • Unfiltered email leading to excessive spam and malware
  • Absence of user awareness training or phishing simulations

Actions Taken:

  • Emergency Stabilization
    We immediately corrected infrastructure issues impacting key business applications, restoring functionality and reducing downtime.
  • Business Continuity & Disaster Recovery (BCDR)
    We established a secure failover environment to the cloud, enabling continuity in the event of hardware or site failure.
  • Data Protection & Backups
    We implemented automated and encrypted Office 365 backups for critical business data, with retention policies and restore testing.
  • Advanced Threat Protection
    Our team deployed AI-based email filtering to reduce phishing, malware, and spam. We also began quarterly penetration testing and monthly patch cycles.
  • User Awareness & Training
    Monthly phishing simulation campaigns and cybersecurity awareness training were introduced, with tracked progress per user.
  • Ongoing Management & Monitoring
    Continuous monitoring of endpoints, servers, and networking equipment was implemented with real-time alerting and remote remediation.

The Outcome:
With PBCLLC managing their IT:

  • ✅ Business operations stabilized within weeks
  • ✅ Cybersecurity risks were significantly reduced
  • ✅ Users became more aware and resistant to phishing attempts
  • ✅ Leadership gained confidence with reporting, ticketing, and compliance documentation
  • ✅ The company is now fully supported with proactive, strategic, and secure IT services


Case Study: Enabling IT Efficiency Through Proactive Monitoring Services

Client Challenge:
A mid-sized organization faced growing challenges with internal IT workload. Their in-house team was overwhelmed managing daily helpdesk requests and ongoing IT projects, leaving little time for proactive infrastructure monitoring. As a result, critical issues such as server health, network anomalies, and endpoint performance were often identified too late—after disruptions occurred.

Our Solution:
PBCLLC proposed a managed monitoring service to offload routine monitoring tasks and free up the internal IT team. We deployed our enterprise-grade Remote Monitoring & Management (RMM) platform to gain visibility into:

  • Server & Endpoint Performance Metrics
  • Application Uptime Monitoring
  • Network Traffic and Device Health
  • Patch Status and Vulnerability Indicators
  • Real-Time Alerting with Tiered Escalation Protocols

Implementation Steps:

  • Discovery & Baseline Analysis:

We conducted a full audit of all infrastructure assets and created customized alert thresholds and KPIs for servers, workstations, applications, and network hardware.

  • 24/7 Monitoring Deployment:

PBCLLC established always-on monitoring across all critical systems, with automated alerts configured for performance degradation, unusual traffic, or early signs of failure.

  • Reporting & Collaboration:

Weekly reports were delivered to IT leadership with summaries of trends, incidents, and suggested remediations. Live dashboards were also shared with key personnel.

  • Integrated Helpdesk Coordination:

Monitoring insights were used to prioritize tickets and reduce noise, allowing the internal IT staff to shift focus toward strategic project delivery.

Results:

  • ✅ Reduced helpdesk ticket volume by detecting and addressing issues before end-user impact
  • ✅ Freed internal IT team to focus on high-value projects and innovation
  • ✅ Detected and mitigated a significant anomaly within the network that could have led to major downtime
  • ✅ Improved asset performance and extended equipment lifecycle through predictive health monitoring
  • ✅ Increased visibility and accountability with ongoing reporting and analytics

The Outcome:
PBCLLC’s monitoring services allowed the client to transform their IT operations from reactive firefighting to proactive control. Their internal IT team now confidently drives initiatives forward while PBCLLC handles infrastructure surveillance and alert response—ensuring uninterrupted business operations and peace of mind.

Case Study: Optimizing Connectivity with Strategic IT Consulting

Client Challenge:
A growing multi-site organization had recently acquired an SD-WAN solution designed to connect its remote branch office with its main headquarters. However, the internal IT team lacked the specialized expertise required to properly configure, prioritize, and secure both voice and data traffic across the new connection. The client sought PBCLLC’s consulting services to ensure correct implementation and performance optimization.

Our Consulting Engagement:
PBCLLC was brought in to lead the project from design through deployment. Our consulting team began with a comprehensive review of the client’s existing network topology, business requirements, and quality of service (QoS) needs—especially for voice-over-IP (VoIP).

Key Services Delivered:

  • Solution Architecture & Planning
    We developed a custom SD-WAN architecture to connect the branch and headquarters securely, with bandwidth allocations tailored to business-critical applications.
  • SD-WAN Configuration & Deployment
    Both edge devices were configured to prioritize real-time traffic such as voice and video, using dynamic path selection and failover capabilities to ensure call quality and uptime.
  • Traffic Segmentation & Routing Policies
    PBCLLC implemented traffic segmentation, allowing internal endpoints to route over the encrypted VPN tunnel while enabling cloud-based applications to route directly to the internet—reducing latency and improving efficiency.
  • Security & Access Controls
    Firewall rules and access control lists were customized for each location to protect sensitive data and ensure compliance with internal security policies.
  • Documentation & Knowledge Transfer
    We provided full documentation of the architecture and trained their IT staff on basic monitoring and troubleshooting for the new setup.

Results Achieved:

  • ✅ High-quality voice and data transmission between sites
  • ✅ Reduced latency and improved performance of cloud-based services
  • ✅ Enhanced network resiliency with intelligent failover
  • ✅ Improved security posture across the SD-WAN deployment
  • ✅ Empowered internal IT team with detailed technical documentation and support

The Outcome:
The organization was extremely satisfied with the seamless implementation, performance optimization, and technical expertise provided by PBCLLC. As a result of the successful project and the trust established, the client transitioned into a full managed services agreement with PBCLLC—furthering our partnership to proactively support and secure their expanding IT infrastructure.

Case Study: Consolidating Domains for a Local Government Public Safety Agency

Client Challenge:

A local government public safety agency, responsible for police, fire, and emergency services, was operating a legacy Active Directory subdomain for one of its divisions. This structure caused inefficiencies in user management, authentication delays, and difficulties applying unified security policies across the organization. The agency needed to migrate all 30 user accounts from the subdomain to the parent domain without disrupting access to critical systems such as dispatch software, shared files, and email. Compliance with CJIS standards was a top priority, and the work had to be completed within a single weekend to avoid any operational downtime.

Our Professional Services Engagement:

PBCLLC was contracted to plan and execute the migration from the subdomain to the parent domain. Our team began by performing a complete Active Directory health check and mapping user accounts, group memberships, and application dependencies. This assessment allowed us to identify potential risks and create a structured migration plan that would maintain profile data, permissions, and system access for all users.

Key Services Delivered:

Migration Planning & Architecture
We designed a migration strategy that incorporated account staging in the parent domain, SID history preservation for seamless resource access, and pre-migration testing in a lab environment.

Active Directory Migration Tool (ADMT) Implementation
PBCLLC configured and deployed ADMT to handle user account migration efficiently, ensuring profiles and group memberships were retained and no password resets were required.

System Integration Adjustments
We updated login scripts, printer mappings, and network drive assignments to point to the parent domain, and re-associated Microsoft 365 mailboxes to the new domain structure.

Security Alignment & Compliance
Unified Group Policies were applied post-migration to bring all accounts under a single CJIS-compliant security baseline, streamlining administrative control and strengthening the agency’s security posture.

Validation & User Support
Following migration, we verified access to all mission-critical systems, confirmed correct group memberships, and provided on-site/off-site support to assist staff during their first 24 hours under the new domain.

Results Achieved:

✅ Successful migration of all 30 user accounts without data loss or downtime
✅ Improved login times and faster system responsiveness for staff
✅ Consolidated Group Policy management and simplified administrative overhead
✅ Enhanced compliance with CJIS security requirements
✅ Reduced IT burden, freeing staff to focus on proactive improvements

The Outcome:

The migration was completed on schedule and without disruption to the agency’s 24/7 public safety operations. Users immediately benefited from faster authentication and a more stable IT environment, while IT administrators gained a unified, easier-to-manage domain structure. PBCLLC’s careful planning, technical expertise, and hands-on support ensured a seamless transition that strengthened the agency’s overall security and efficiency. Following the project, the agency engaged PBCLLC for ongoing managed IT services, trusting us to proactively maintain and secure their mission-critical systems.

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